Troubleshooting
Guide
If you encounter a problem with the
operation of Salon & Spa or iTracRetail always make sure that you are using the latest
update for your system release. If your system has access to the
internet with a high speed connection use the LiveUpdate feature found
in your help menu. You can also access the most recent update from
the Support section of the web site. As many of the problems that
you encounter have been located by other users of system or by our
system test programs a fix for your problem may be already available.
1. I' m trying to print product labels, but
the font size stays at 12 no matter what number I enter. I would like
them to be size 8 font.
After changing the font point size or
the x y coordinates you must click on the blue link "Save
Settings" in the lower right corner. After pressing this link the
font will change. The settings will stay as set until you change them
again.
2. I have a Cannon 2000 printer and have a problem when printing client mailing labels and
product pricing labels.
The Cannon 2000 may work
fine for the first print job and messes up for the second. To stop this
you have to close and reopen the label print dialog for each print job.
Has not been noticed with any other printers.
3. I am having trouble finding clients using the client search features.
The search is case sensitive for
first and last names. So if the first letter of a name is a capital it
must be that way in the search also. When the search dialog opens it is
on the first name field, type in a name or part of it and press the
enter key and it will search for that first name. If you want to enter a
last name or part of it also then press tab to move and type in the last
name and press the enter key. If the first one that comes up is
not the one you want then press F1 or click on search again. If you get
through all the possible choices the system will stop and suggest a new
search or for you to pick from the list. The list is generated during
the search from all possible choices which matched your search criteria.
Use the same procedure when using a
client number or phone number.
4. I don't see the whole sales screen.
The minimum video resolution is
800x600, using less will not allow the full display and will disable
many of the features. Using a display setting of 1024x768 will enable
the "Client Center" features of the program.
To change your display use
My Computer...Control Panel...Display... Settings...desktop area, move
the slide to the right until you see 800x600 or 1024x768, then select apply.
5. Is the evaluation version disabled in any way?
No all evaluation programs
are the full version, all you need are the registration codes. If you
have constructed client, staff and inventory tables they can be
preserved during registration.
6. Erratic operation when entering numbers into the sales screen staff
selector or inventory selector boxes using the numeric keypad.
Insure that your NumLock is on, the alternate function of these keys
causes the erratic operation.
7. The version we rec'd. was to have the appointment management option.
I receive an error message (appointment manager does not work - run time
error 30009 - invalid row value). Help?? When I hit ok to get out of
this error message, it automatically quits the program.
The system may not check for the correctness of your start and ending
times for the work day in Preferences. The error
message that you see is caused by either your start time or ending time
not being a correct hour. Open preferences and go to the appointment
tab. You should have check marks on the days that you are open and the
starting time and ending times using the 24 hour clock. For instance 9am
would be 09:00 and 6 pm would be 18:00. Note that
there must be a leading 0 for hours less than 12:00. Salon & Spa release
2007 (8.1.xx) will not encounter this issue.
8. I cannot use code .98 for a service inventory?
Code .98 is reserved for the system and is used for an expense (ie when
someone takes funds from the cash drawer and purchases something - petty
cash). There are other reserved codes as well for
instance any that start with .GIFT, .UND, .TIP, .ROA, etc.
9. I use numeric codes for service
inventory and they do not seem to sort in the correct order.
When the program sorts the numbers, it is
putting my new .100 service in my quick key slots. For instance, it
sorts it like this .08, .09, .10. .100, .11, .12 etc. It is not
recognizing that it should be sorted down by numbers .98, .99, .100 etc.
Computers sort number and character strings left to right since the do
this they cannot see the difference between 1 and 10 or 100 so they will
sort 1, 10, 100, 2 20, 200, etc. If you want the numbers to sort
correctly using up to 3 characters strings you will need to have them as
.001,.002....... 010, 011.........100, 101, etc.
10. Is there a way to open up the schedule to a full screen so that the
whole day and all available times for all staff is seen, instead of
scrolling up and down?
The number of rows in the appointment screen depends upon the default
duration of you appointments set in preferences and the length of your
day, Using 15 min durations will have twice as many rows as 30 min. The
number of columns is set by the number of staff that display in the book
as set up in the staff manager. The way to maximize the use of the
screen space is to use a higher resolution. Salon and Spa can use 800x600 and 1024x768. If you have a good screen
then setting the system for 1024x768 will display the maximum rows and columns on the screen. Beyond that if you have a lot of staff and very
short appointment durations you will have to scroll the screen. To change the screen display you need to first go to Windows Control Panel -
Display and set the screen resolution, then go to Salon & Spa preferences
and set the screen option there, then restart Salon and Spa.
11. When
opening the information window for an existing appointment I
see services that were not a part of the original appointment.
Occasionally a
problem arises with the files on your disk which causes the
appointment group linkages to become broken for some
appointments. if this occurs open the tools menu and
select the menu item Repair Schedule linkages.
