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Technical support is available 7 days a week from 8:00am to 10pm mountain time by telephone or anytime by e-mail. We prefer e-mail, ask your question in some detail and we will respond with a detailed answer.  Check the web site frequently for updates for your product.  When asking questions of support please advise of the edition and version number of your system.  The edition/version number can be found in the Help menu under About...

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Salon & Spa and iTracRetail User Guides

The Salon & Spa user guide and the iTracRetail user guide is installed with the system and can answer most of your questions.  You may access the user guide from your Windows start menu or from the Help Menu > User Guide or click on one of the Info icons located on many of the screens.

Using the info icons will take you to the part of the guide that provides information for where you are in the program.


Info Icon

Updating Salon & Spa and iTracRetail

All later versions contain a LiveUpdate feature in the Help Menu which will allow you to automatically check the website for an available update.  We encourage all users to frequently use this feature to keep your system current.  For the feature to work you need to have a fast internet connection to your system.

You may also manually download and install the updates from the Download Center.

For more help with downloading and installing update files click here.
 

Updating Your Products

Support packages which include technical assistance and free updates  beyond the initial purchase year are available for $100 CAN per year.

Upgrading Your Products

Salon & Spa Tutorials

The Salon & Spa tutor is a series of videos on the use of the features on the Salon & Spa program. The videos are intended to show your staff the most frequently used areas of the system and how they function.

View the tutorial menu now...

Importing Data from other programs

Import tools are contained in the program system menu.  The specification for the import csv files can be found here...


System Requirements

System requirements (Windows® only)
Intel® Pentium® 3 or compatible processor
Microsoft® Windows XP (32bit and 64 bit with Service Pack 2), Windows Vista (32 bit and 64 bit) or Windows 7.
Microsoft Internet Explorer 7 or better
1.0 GB of RAM minimum (4 GB recommended)
120MB of available hard-disk space; cache for installation files requires an additional 100MB of available hard-disk space
800x600 screen resolution or better (1024x768 recommended) 16 bit or higher color
Windows compatible printer

 

Reference Center
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