You may void a current sale
transaction entirely any time before completing the sale. Click on the
Void Button and the sales screen will be reset. You can then re-enter
the sale later.
To void a single entry in a sales
transaction which was entered in error simply enter the service or
product code again and set the amount to a negative number matching the
line in error.
You cannot void or delete a sale that
has been completed. To reverse the sale for instance to return
product, start a new sale and enter all of the line items on the invoice
using negative amounts. Enter the same tender type if returning
the funds to the same source or to cash if refunding in cash.
Complete the sale as normal. All sales reports will reflect the
return.